Versatile Courses | Soft Skills Courses

Understand anger and respond appropriately
Upcoming Dates
24Mar
-
25Mar
9am - 6pm
In-Person
Course Duration
2 Day 16 Hours
Course Fee
$788

Course Description

Anger is often misunderstood as an emotion to suppress or avoid, but this course takes a transformative approach. Rather than controlling anger, participants will learn to embrace and understand it as a powerful emotion that, when handled properly, can lead to personal and professional growth. By diving deep into the roots of anger, this course offers practical ways to address it with empathy and clarity, helping to foster better communication and healthier relationships within the workplace.

Designed for team leads, HR professionals, and those leading diverse teams, the course focuses on equipping you with essential tools for navigating anger in high-stakes environments. You will learn not only how to manage your own emotions, but also how to hold space for others experiencing anger. This training covers the high cost of unchecked anger in the workplace and how, through observation and reflection, you can transform conflict into collaboration. With a focus on practical, real-world applications, participants will walk away with strategies to create a supportive and open team environment.

One of the core elements of the course is exploring key anger frameworks such as the “neurobiology of anger,” “the anger iceberg,” “the anger cycle,” trauma responses, and the nervous system. You’ll also acquire basic counselling microskills and effective communication strategies to regulate emotions, both your own and others’. These practical and transferable skills can be applied immediately in the workplace, and participants will be empowered to share and teach these techniques to colleagues, promoting a culture of understanding and emotional safety.

Target Audience

  • Team Leaders and Managers leading teams made up of diverse individuals
  • HR Professionals who are expected to manage behavioural challenges and conflicts
  • Project Managers who are required to deal with angry team members
  • Team Members interested in understanding the signs of anger, and how to appropriately express anger in a productive manner

Course Highlights

In this course, learners will understand:

  • What anger is as well as it’s role in our lives
  • How anger responses are related to the nervous system
  • How anger can potentially harm or help businesses
  • The telltale signs of anger
  • What is distorted thinking
  • How to regulate their own anger
  • How to attend to someone who is angry

Course Objectives

By the end of the class, learners will be able to:

  • Explain what anger is
  • Explain why someone may respond to a situation with anger
  • Demonstrate self-regulation techniques
  • Demonstrate basic counselling microskills
  • Demonstrate helpful communication strategies
  • Identify unhelpful thought patterns
  • Put together a safety plan on how to respond when someone is responding with anger in the workplace

Course Outline

  1. What is Anger
    • Definitions of anger
    • How we experience anger: The Anger Cycle
    • Different emotive words we can use to describe anger
    • Types of anger (e.g. retaliative, passive, moral etc.)
      1. What is your anger style
      2. General situations that can lead to each type of anger
  2. The Role of Anger
    • The Anger Iceberg – emotions that lie beneath under
    • Why is anger an important emotion
    • Neuroscience of anger
      1. What happens in the brain when we get angry
      2. Understanding triggers
      3. Nervous system and physiological responses
      4. Typical stress responses (fight/flight/freeze/fawn)
  • The cost of anger
    • Damage done by anger to ourselves
      • Mental health and physiology
    • Damage done by anger to our relationships
      • Social and family effects of anger
    • Damage done by anger to our professional lives
      • Employability, effectiveness, business risks, decision making
    • Opportunities lost due to anger
      • Uber Case Study
    • Opportunities gained due to anger
      • Toyota Case Study
  • Signs of anger
    • Noticing anger in others
      • Verbal
      • Non-verbal
    • Noticing anger in ourselves
      • Verbal
      • Non-verbal
      • Physiological
      • Rumination
    • The merits of early detection
  • Angry thoughts
    • How thoughts influence anger
    • Types of unhelpful thought patterns / distortions
    • How to reframe unhelpful patterns /distortions
  • What to do when someone else is angry
    • Listen to respond not react
    • Listen with empathy
    • Listen actively
    • Set boundaries (validate emotion, not bad behaviour)
  • What to do when you are angry
    • Pause, reflect and acknowledge
    • Focus on the problem not the person
    • Use “I” statements, calm and open tone/body language
    • Listen actively
    • Practice self compassion
  • Immediate anger management tools
  • Long-term anger management tools
  • Anger Safety Plan
    • Framework
      • What to include
      • Personal vs professional safety plans
    • Office resources
      • What is available
      • What would be good to have

Trainer

Shila Naidu

Shila Naidu

Experienced psychotherapist working with survivors of trauma and addiction

Shila Naidu is an experienced trainer with a keen interest in empowering individuals to take charge of their mental health in a trauma-informed and compassionate approach. Over the last 5 years, she has been working with a wide range of clients with varying life challenges to help them overcome major […]

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Course Schedule

Understand anger and respond appropriately

Learning ModeCourse DatesDuration
In-Person 24, 25 Mar 2025 (Mon, Tue)16 hours
In-Person 24, 25 Mar 2025 (Mon, Tue)16 hours

Click on the course dates above to register online.

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Course Fees

$788 $388 nett