Versatile Courses | Soft Skills Courses
Transform Conflict into Collaboration
Upcoming Dates
Course Duration
Course Fee
Dive into the essentials of conflict management with a course designed to equip you with the skills needed to understand, navigate, and resolve conflicts effectively. Through a combination of theory, practical exercises, and real-world applications, participants will learn how to approach conflicts constructively, communicate more effectively in tense situations, and foster an environment of collaboration and mutual respect. This course is ideal for professionals, team leaders, and individuals seeking to enhance their interpersonal skills and contribute to positive outcomes in both their personal lives and professional environments.
Target Audience
- Team leaders and managers seeking to improve team dynamics.
- HR professionals responsible for workplace mediation.
- Individuals looking to enhance their interpersonal communication skills.
- Anyone interested in conflict resolution and peacebuilding.
Course Highlights
- Comprehensive insights into the nature and types of conflict.
- Communication strategies to prevent and address misunderstandings.
- Techniques for mediation and negotiation in conflict situations.
- Tools for self-reflection and emotional regulation during conflicts.
- Strategies for fostering a culture of collaboration and respect.
Course Objectives
By the end of this course, participants will be able to:
- Analyze conflict situations to understand underlying issues and dynamics.
- Apply effective communication techniques to de-escalate tensions.
- Employ mediation and negotiation strategies to facilitate resolutions.
- Develop personal resilience and emotional intelligence in handling conflicts.
- Promote a collaborative and respectful approach to conflict resolution.
Course Outline
- The Nature and Sources of Conflict
- Types of Conflict: Interpersonal, Intra-group, and Inter-group
- The Impact of Conflict on Relationships and Performance
- Assessing Conflict Styles and Responses
- Active Listening and Empathy in Conflict Situations
- Assertive Communication and Expressing Needs Clearly
- The Role of Non-verbal Communication in Conflict Resolution
- Avoiding Communication Pitfalls: Accusations, Generalizations, and Escalation
- Steps for Effective Conflict Resolution
- Mediation Techniques for Facilitating Discussions
- Principles of Negotiation and Finding Win-Win Solutions
- Techniques for Managing and Resolving Group Conflicts
- Recognizing and Managing Emotions in Self and Others
- The Role of Emotional Intelligence in Conflict Management
- Strategies for Self-regulation and De-escalation in Tense Situations
- Building Resilience and Coping with Conflict-Related Stress
- Fostering Empathy and Understanding in Teams
- Strategies for Preventing Conflicts Through Proactive Communication
- Building Trust and Respect in Professional Relationships
- Case Studies: Successful Conflict Resolution and Collaboration Initiatives
Certification
Upon successful completion, participants will receive a Certificate in Navigating and Resolving Conflicts, signifying their ability to manage conflicts effectively and contribute positively to their personal and professional environments.
Trainer
Jerome Lai
Jerome Lai is an accomplished trainer and consultant with over 15 years of expertise in Project management, Stakeholder engagement, and Change management. Leveraging a wealth of experience across diverse industries such as telecommunications, pharmaceuticals, manufacturing, and retail, Jerome has honed a reputation for delivering impactful, learner-centric training programs. PROFESSIONAL HIGHLIGHTS: […]
Course Schedule
Transform Conflict into Collaboration
| Learning Mode | Course Dates | Duration |
|---|---|---|
| In-Person | 10, 11 Mar 2025 (Mon, Tue) | 16 hours |
Click on the course dates above to register online.
Why Learn at Versatile?
Whether you’re a professional seeking career advancement, an individual aiming for self-improvement, or someone looking to enhance specific skills, our courses provide practical, real-world applications to help you succeed.
Industry Expert Training
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Hands-On Workshops
Receive real-time feedback in interactive sessions.
Exclusive Events
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Alumni Network
Connect with peers for ongoing support and growth.
Mastermind Groups
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Complimentary Refresher Course
Resit any courses within 3 years after completion
Course Fees
$788 $388
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