Building High-Performing Teams: Connection & Trust

Who should attend

• Team Leaders and Managers seeking to improve team performance and cohesion
• HR Professionals involved in team development and organisational culture
• Project Managers responsible for leading diverse teams
• Team Members interested in understanding their roles and improving team dynamics

Course Highlights

• Learn to facilitate activities and team bonding sessions to build strong connections and common understanding within teams
• Explore strategies for establishing and maintaining trust among team members
• Hands-on practice sessions for giving and receiving feedback to promote positive outcomes

Course Objectives

• Improve Connection with Your Team: Deploy tools that encourage collaboration, shared responsibilities, and build strong connections within the team.
• Build Trust and Collaboration: Develop processes to encourage collaboration, shared responsibilities, and trust within the team.
• Provide Constructive Feedback: Use structured models to give and receive feedback, promoting a culture of continuous improvement and respect.

Course Outline

Introduction to High-Performing Teams

• Attributes of High Performing Teams
• Diversity Dimensions & High Performance

Building Connections & Common Understanding

• Active Listening Skills
• The Power of Vulnerability in Teams

Building and Sustaining Trust

• 4 Pillars of Trust: Sincerity, Reliability, Competence, Care
• Building Psychological Safety & Eliminating Toxic Culture

Giving Feedback to Encourage Positive Outcomes

• Giving constructive feedback with the GROW / COIN model

Trainer Profile

With a distinguished career in digital marketing and leadership, Xuanbin brings a wealth of experience and expertise to the table. Appointed as Head of Digital Marketing, APAC for a FTSE100-listed company at the age of 32, he was one of the youngest to hold such a position globally within the organisation. His leadership style emphasises connecting with individuals, building trust, and giving team members the time and support they need to learn and grow.

His first test of leadership came during the COVID-19 pandemic, where he built and managed a team with remote members, many of whom he never met in person until after leaving the organisation post-pandemic.

As a regional leader, Xuanbin played a pivotal role in fostering collaboration and communication across diverse teams, regularly engaging with peers and colleagues from various seniorities and functions across the globe. This experience exposed him to a wide range of perspectives and challenges, honing his ability to understand and address the unique dynamics present in multicultural and multidisciplinary environments.

As an Adult Educator with 8 years of experience, and a Certified Performance Leadership Coach, he combines practical industry insights with proven coaching methodologies. As a coach, Xuanbin has helped team leaders to forge deeper and more meaningful connections with their team members, and to co-create a culture of shared leadership.

Xuanbin has a deep passion for developing people and designing programs that help team members reach their full potential, focusing on them as individuals, not just subordinates. His commitment to fostering personal and professional growth makes him uniquely qualified to guide participants in creating high-performing teams.